Do you have an emergency?

We are here 24/7.

If you have an emergency and require urgent trades assistance, please call our 24-hour emergency helpdesk: 033 33 44 8155.

Alternatively, to be able to attend to your emergency as quickly as possible, fill out your details and pay the relevant call out charge, and a member of the 1Call team will make contact within 20 minutes with attendance on site within 4 hours. A call-out charge covers the first hour on-site. Our call-out charges are as follows:

  • Normal Hours (Monday - Friday 08.00 - 4.30pm) - £73.00+VAT
  • Premium Hours (Monday - Friday 4.30pm - 08.00am / Friday- Monday 4.30pm - 08.00am) - £91.00+VAT
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The call-out charge covers up to 1 hour on-site. If a 2nd trades professional is required for Health & Safety requirements, the time on site will be charged additional. e.g. Roofing team. Expenses at cost e.g. parking. If materials are required these will be costed separately. Travel Out with the Aberdeen, Dundee and Inverness areas there will be a charge of £20.00 per hour during normal hours and £30.00 per hour out with normal hours to cover travelling and fuel costs. Parking will be charged back at the exact rate.